Global AI Customer Experience (AICX) Awards
Celebrating the Financial Institutions Redefining Customer Experience Through Artificial Intelligence
The Global AI Customer Experience (AICX) Awards honour the financial institutions, innovators, and leaders who are transforming customer engagement through artificial intelligence. These awards recognise those who deliver smarter, faster, more personalised, and more human‑centred experiences at scale.
This is the global stage for AI‑powered CX excellence. This is where the future of customer experience is celebrated.
A Global Benchmark for AI‑Driven Customer Experience Leadership
AI is reshaping how financial institutions understand, serve, and support their customers. From predictive insights and hyper‑personalisation to conversational AI and autonomous service, the customer experience landscape is undergoing a profound transformation. The Global AICX Awards were created to spotlight the organisations leading this shift with intelligence, empathy, and measurable impact.
Our mission is to recognise:
- AI‑powered innovation: solutions that elevate customer journeys through automation, prediction, and personalisation.
- Experience transformation at scale: programs that deliver seamless, intuitive, and consistent experiences across channels.
- Responsible and ethical AI: financial institutions that prioritise transparency, fairness, and trust in customer interactions.
- Human‑AI collaboration: models that empower employees while enhancing customer value.
Judging & Evaluation
Submissions undergo a multi‑stage evaluation designed to ensure fairness, credibility, and global relevance.
Our methodology includes:
- Impact measurement: improvements in customer satisfaction, efficiency, personalisation, and service quality.
- Innovation assessment: novelty, differentiation, and strategic value of the AI solution.
- Experience design evaluation: usability, accessibility, and customer‑centricity.
- Ethical and governance review: responsible AI practices, transparency, and data protection.
- Expert panel review: judges from AI, CX, design, behavioural science, and enterprise technology.
How to Enter
Request Kit
Request an application kit by contacting our team.
Select Categories
Select the categories that best reflect your organisation's achievements.
Prepare Submission
Prepare your submission using the official guidelines.
Provide Evidence
Provide supporting evidence, data, and case studies.
Submit
Submit through the online portal before the deadline.
Program Timeline
Entry Requirements
Open to all financial institutions, fintechs, and technology companies deploying AI-driven customer experience solutions. Submissions must include evidence of measurable customer impact and responsible AI practices.
Download the 2026 Entry Kit
Please complete the details below. Our Awards Team will send you the full Entry Kit and submission documentation within 48 hours.