The Global Banker Awards · 2027
Global Retail Finance Leadership Awards
Judged by what customers gained.
The programme
Value customers can feel.
What did customers gain, and how many of them gained it?
For the consumer banking propositions that delivered the clearest gains for customers: better value, easier access, faster service and fairer outcomes.
Retail banking is judged every day by millions of customers: in what they pay, how quickly they are served and how fairly they are treated when something goes wrong. Launches and campaigns matter less than the difference a proposition makes to the people who use it.
The Global Retail Finance Leadership Awards recognise the consumer banking propositions that made the clearest difference to customers over the year, across the products and services they rely on every day, and the institutions that widened access to people the market had previously left behind.
What the Panel looks for
Judged on what matters.
Entries are assessed on these themes, in proportion to each institution’s scale and market.
Customer value
Pricing, fees and transparency, compared with the market.
Access
Time to open an account, reach, and service for customers previously underserved.
Service quality
How quickly and how well customers were served, and how satisfied they were.
Active engagement
Usage and retention, not only new customers won.
Fair outcomes
Customers treated fairly, from sale to service.
How winners are decided
Judged with rigour. Decided by the best.
Winners are decided by an Independent Panel of senior leaders who serve independently of The Global Banker. Its decisions are final.
Submission
Institutions present their achievements in a structured submission.
Verification
The Global Banker examines every entry, verifies it and compares it with the other entries in the same award and market.
Independent Panel
Shortlisted entries go before the Independent Panel, whose members declare any conflict of interest. Its decisions are final.
- ConfidentialAll data submitted is used solely for judging and held in strict confidence.
- ImpartialPanel members declare any conflict of interest and stand aside where one exists.
- Size-neutralEach entry is assessed in proportion to the institution’s scale and market.
Where recognition sits
Recognition at three levels.
Open to banks and financial institutions worldwide. Recognition is awarded at Global, Regional and Country level across the Americas, Europe, Asia-Pacific, the Middle East & North Africa and Sub-Saharan Africa.
- Americas
- Europe
- Middle East & North Africa
- Sub-Saharan Africa
- Asia-Pacific
For the winners
What recognition brings.
Honoured at the Awards Ceremony
Winners receive their awards in the company of leaders from across the global banking community.
Published by The Global Banker
Every winner is announced and recorded by The Global Banker, alongside the programme’s standards and process.
A mark of distinction
Winners may use the programme’s winner mark in their own communications, under the terms provided to them.
The 2027 edition
Mark the dates.
Register your interest and we will send you the Awards Kit as soon as entries open.
Your next distinction.
Register your interest and we will send you the Awards Kit for the Global Retail Finance Leadership Awards as soon as entries open on 28 January 2027.