TransUnion offered a one-time free credit report to eligible individuals in Hong Kong who had lost their Hong Kong Identity Card, a move the company said aimed to give immediate visibility into credit profiles during the high-risk window after identity loss and to help mitigate potential financial damage from identity theft.
SERVICE DETAILS AND RATIONALE
The report lets individuals check their credit history for signs of fraud, such as unauthorised account openings or unexpected credit checks from unfamiliar financial institutions, so that they can act quickly, for example by freezing compromised accounts or notifying banks.
"Identity theft can happen quickly, and fraudsters can exploit stolen identities within hours to open accounts and secure loans," said Lawrence Chau, Director of Consumer Interactive, Asia Pacific at TransUnion.
To claim the report, eligible individuals must book an appointment online within 30 days of the loss and present the required documents in person at TransUnion's Hong Kong office.
FRAUD CONTEXT
TransUnion's H1 2026 update to its Top Fraud Trends Report found that Hong Kong recorded the highest median digital fraud loss globally, at HK$48,000.
The company noted that victims tended to react rather than act early: only 42% of affected individuals contacted their credit card providers and only 39% reached out to credit reference agencies for assistance.
TransUnion advised people who lose their HKID to file a police report and to monitor their credit profiles over the long term through regular alerts, while using the free report to check for unauthorised accounts or unfamiliar credit enquiries.
Sources: Fintech News HK