Qatar National Bank has been named Best Retail Bank for Digital Customer Experience in both Qatar and the Middle East at The Digital Banker awards in July 2024, a double recognition that the bank said reflects its long-term commitment to enhancing its digital services. QNB is the largest financial institution in the Middle East and Africa by assets.
The Digital Banker is a specialist financial services media organisation that evaluates banks on the strength of their digital strategy, product innovation, and the quality of the customer experience they deliver through digital channels.
QNB'S DIGITAL STRATEGY
QNB said its digital strategy focuses on artificial intelligence, big data analytics, blockchain, augmented reality and contactless solutions, alongside services such as digital account opening, eLoans, virtual credit cards and the Fawran instant-payment service.