The Danish Financial Supervisory Authority has closed the enforcement orders it had issued to Danske Bank in relation to systematic errors in the bank's debt collection system, Danske Bank announced on 27 November 2025. The FSA's decision took effect on 19 November 2025. The closure is one of the last steps towards concluding a case that had required the bank to compensate thousands of customers who were adversely affected by faults in the automated processes the bank used to calculate and collect outstanding debts.
Danske Bank reported that it had compensated or attempted to compensate approximately 90% of the customers in scope for compensation, excluding estate cases, with more than 50,000 customers having received compensation payments.
REMEDIATION STEPS AND INTERNAL AUDIT VALIDATION
The closure of the orders also marked the end of the impartial review of the bank's remediation programme, carried out by impartial reviewers. Final reports from that review focused on the progress made in remediating affected customers and on the restart of the bank's debt collection activities. The bank has also developed a new debt collection solution, which currently handles about 68% of incoming cases and is expected to handle 90% by next year; the impartial reviewers' assessment of it drew on investigations by Group Internal Audit, including an audit report issued in March 2025 and a follow-up assessment in August 2025.
FINAL PHASE OF COMPENSATION
The compensation programme is now in its final phase.
The impartial reviewers concluded that Danske Bank's approach to remediation is suitable.
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